Refund policy

Wrong item received?

We accept returns if KAZA Wear sends an incorrect item, including a different product, colour, or size from your confirmed order. Please contact us within 14 days of receiving your order so we can resolve it.

We do not offer change-of-mind returns or exchanges for correctly supplied items. This includes a size you selected that does not fit or a colour or style you decide you no longer want. Please contact us before ordering if you need sizing advice.

Order cancellations

You may request cancellation at any time before your order is fulfilled. Once an order has been fulfilled, cancellation is no longer available through self-serve cancellation. Contact us as soon as possible at kazawear.official@gmail.com or @kazawear.official on Instagram to request cancellation or confirm your order status. This does not affect any rights provided by applicable UAE consumer protection law.

How to request a return

Email kazawear.official@gmail.com or send a direct message to @kazawear.official on Instagram. Include your order number or proof of purchase, a short description of the issue, and clear photos of the item and its label.

Please contact us before sending anything back. Once an incorrect-item return is confirmed, we will provide instructions and arrange collection at no cost to you. Keep the item and packaging available while we review your request.

Refunds

We will notify you after receiving and checking the returned item. Approved refunds are issued to the original payment method within 3 business days. Your bank or payment provider may take additional time to show the refund. If more than 6 business days have passed since approval, please contact us.

Other issues & questions

For damaged or defective items, delivery problems, or any other concern, email kazawear.official@gmail.com or message @kazawear.official so we can review the issue and help.

This policy does not limit your rights under applicable UAE consumer protection law, including any required refund, replacement, or repair for defective, damaged, or incorrectly supplied goods. The 14-day request period above does not reduce any mandatory legal rights.